FAQs
Orders
- How does ordering work?
- Can I cancel my order prior to shipment?
- When is the final payment due?
- What are your minimum spending requirements for custom orders?
- I am looking for an engagement ring and would like something under $4,000 USD. What are my options?
Deposits
- How do I reserve a lab diamond for an engagement ring?
- Can you hold a diamond for me without a deposit?
- Can I place a deposit on multiple diamonds for an engagement ring?
- What if I change my mind and want to cancel my order?
- What if I find a cheaper diamond somewhere else after I place a deposit? Will you price match?
- What if I want to change diamonds?
- How long can I hold a diamond with a deposit?
- What is the return policy for loose diamonds?
- Can I apply my deposit to another piece of jewelry like stud earrings or a wedding band?